Parent FAQ's

How we INSPIRE tomorrow's generation

Making your booking...

Q: Do you have any upcoming activities near me?

You can find upcoming activities near you by visiting and entering your postcode.

Q. Do you have any spaces available on the activity?

Once you have selected your activity and selected a venue, you’ll be able to see availability by clicking on ‘View venue’.

Q. How much does the activity cost?

This information is also available once you have selected the event and clicked on ‘View venue’.

Q. What is the age ranges of your activities?

Our activities are available for children aged 5 – 12. Some venues may allow children aged 4 to attend for the afternoon session only.

It is an Ofsted requirement that non childcare registered activity can only be attended by children under 4 for a maximum of 4 hours.

Please call our customer services team on 01953 499040, Mon-Fri, 9am - 5pm and we will be happy to help.

Q. Can we pay using child care vouchers?

Unfortunately, not all of our facilities are registered child care facilities, please call our customer services team on 01953 499040, Mon-Fri, 9am - 5pm.

These bookings can only be made via the registered facility but our customer services team will be able to point you in the right direction.

Q. Is it cheaper to make my booking online?

Absolutely, you can save yourself some money by making your booking online at

Q. Why can’t I add my child to the booking process?

Please ensure that you are not attempted to book a child under the age of 5 and also that your child is not registered under a separate email address for yourself or member of your family.

If you are still having difficulties please call our customer services team on 01953 499040, Mon-Fri, 9am - 5pm.

Promotions and discounts..

Q. The system is allowing me to enter a promotional code but I was informed this is invalid. Is this correct?

Although promotional codes can be entered, if you are booking for more than 1 day, we do require you to read the Terms and Conditions in relation to promotional offers. Misuse of the code will result in your booking being void and a full refund given.

Q. Why do I not receive a discount when I entered the code?

Please ensure that the promotional code is still valid and the relevant reduction in the cost has been deducted prior to submitting your booking.

Q. Why has only one discount been applied when I qualify for two?

Under the Terms and Conditions of all promotions, only one discount can be applied to any booking. We’ll automatically deduct the greater value off your booking.

Q. What is the payment protection?

The payment protection cost’s £2.95 which can be paid to ensure that, if you need to cancel your booking after the 7 day statutory period, then a full refund for the cancelled date will be issued, less the insurance payment.

Q. What is the xtra time?

The xtra time (subject to availability) allows your child to attend 30 minutes before the allotted start time and 30 minutes at the end of the day.

Q. What sports are happening at my child’s event?

All course details including activities should be shown when booking online, if not, please give our customer services team a call.

On the day...

Q. What will my child(ren) need to wear for the activity?

All children will require indoor and outdoor PE kit including sports trainers and shins pads for contact sport such as football.

Please ensure your child has appropriate clothing for the weather. For example, warm hat and gloves for the winter and a protective sun hat for the summer. Don’t forget sun cream too!
If you’ve booked onto a performing art activity, your child will require a PE kit along with trainers or plimsolls.

Q. Do I need to bring my booking confirmation email?

You can bring along your booking confirmation as proof of booking in the unlikely event that you child isn’t on the register.

Q. What time do I need to arrive for the activity?

Please arrive 15 minutes prior to the start time of the activity. This will give us enough time to register your child(ren) and introduce ourselves, making them feel as ease.

Q. Will I need to supply a packed lunch?

Yes, please ensure your child brings a full lunchbox including plenty of fruit and lots of water, keeping them hydrated throughout the day.
During the summer months, please ensure you pack high factor sun cream for regular application throughout the day.

Editing my families details...

Q. How can I amend my child’s age?

Please give our customer services team on 01953 499040, Mon-Fri, 9am - 5pm. Our friendly team will do this on your behalf.

Q. How can I amend my email address?

You can do this online by log into the Family Portal and edit your details.

Q. Why does it say my email address is already registered when I try and register for the Family Portal?

Your email address may have been added to our database if your child has attended a Premier activity in the past. Please give our customer services team on 01953 499040, Mon-Fri, 9am - 5pm and our friendly team will get you registered.

In the event of a cancelled activity...

Q. How do I get a refund if I don’t want to attend the activity?

Refunds will only be issued if you are within the statutory seven day cut off period or if you opted to take the ‘payment protection’ insurance when you made the booking. No refunds or credits will be issued if neither of these conditions apply to your booking.

Q. You’ve cancelled the activity. What happens to my booking?

In the unfortunate event that we have to cancel an activity, we’ll be in touch to let you know.
We’ll either transfer your booking to an alternative activity date or if this is not an option then a full refund of the monies paid for the dates cancelled will be issued.